FREQUENTLY ASKED QUESTIONS
GREAT CANADIAN REWARDS
Visit gcrewards.com for the latest details.
Yes. Go for GREAT Rewards. Anytime, anywhere. Log in at gcrewards.com or download the Great Canadian Rewards mobile app.
Great Canadian Rewards is available at all 12 Ontario Great Canadian Entertainment properties:
| Elements | One Toronto Gaming | Shorelines |
|---|---|---|
| Casino Brantford | Casino Ajax | Casino Belleville |
| Casino Flamboro | Casino Woodbine | Casino Peterborough |
| Casino Grand River | Great Blue Heron Casino | Casino Thousand Islands |
| Casino Mohawk | Pickering Casino Resort | Slots at Kawartha Downs |
You can read the full Terms and Conditions of the program by clicking here.
REWARD CURRENCIES & BENEFITS
Tier Credits are earned on all recorded casino gaming activity at Great Canadian Rewards destinations, excluding Free Play, and determine Tier Level. Tier Credits are reset at the start of each Tier Period, which run October 1 to March 31 and April 1 to September 30.
Tier Credits earned during a Tier Period determines a member’s Tier Level. At the end of each Tier Period, credits revert to 0 but you will maintain the Tier Level earned.
|
Tier Level |
Tier Credits Required* |
|---|---|
|
Club |
0 – 499 Tier Credits |
|
Preferred |
500 – 2,499 Tier Credits |
|
Premium |
2,500 – 14,999 Tier Credits |
|
Summit |
15,000+ Tier Credits |
Great Canadian Rewards has two (2) Tier Periods:
- Tier Period 1: April 1 to September 30
- Tier Period 2: October 1 to March 31
Reward Points are earned through casino gaming activity on slot machines and electronic table games. Reward Points are not earned on bets made with Free Play credits on machines, or any bets made on live table games. Reward Points are earned and redeemable across all Great Canadian Entertainment Sites in Ontario. Reward Points can be redeemed for free play credits on slot machines only. 100 Reward Points = $1.00 in Free Play Credits.
Comp Dollars are earned through casino gaming activity on Slot Machines, electronic Tables, and live Table Games. Comp Dollars are not earned on bets made with free play credits or free bet offers. Comp Dollars are accumulated across all Great Canadian Rewards destinations in Ontario and hold a maximum bank of $10,000. Comp Dollars can be redeemed at participating amenities.
If a Member has no recorded casino gaming activity for six (6) consecutive calendar months, the Member’s account in the Program will be deemed to be ‘inactive’ and all accumulated Points and Comp Dollars will be expired. Free Play will expire 30 days after being awarded to a Member account, unless otherwise stated.
Please visit Guest Services at each of the 12 Great Canadian Rewards destinations in Ontario or visit our website at www.greatcanadian.com/gcrewards for a list of benefits and amenities at each destination.
All promotional offers will indicate the Great Canadian Entertainment properties in which they can be redeemed. Offers may be available across all 12 Ontario Great Canadian Rewards destinations, refer to the Terms and Conditions provided for each offer.
Up to 3 rated sessions open at one time.
CARDLESS PLAY
Cardless play is currently available at Casino Woodbine, Great Blue Heron Casino & Hotel, Casino Ajax, Casino Ajax, Pickering Casino Resort and Elements Casinos. We are working as fast as possible to enable this feature at all Shorelines locations very soon.
The new cardless rewards feature allows members to enter their member account number and PIN directly at a slot machine to start earning and redeeming rewards without inserting a physical rewards card.
Select the “Touch Here to Sign in Without a Card” icon on the Slot Machine and enter your member account number and PIN. When finished, select “End Session” to end your play session.
Up to 3 rated sessions open at one time.
The session will time out automatically after 5 minutes of inactivity.
Yes. The cardless session will automatically end when a rewards card is inserted.
Just like playing with a physical card, a PIN is required every time free play is downloaded to the device.
The PIN will lock after 5 failed attempts. To have your PIN unlocked, visit Guest Services.
No, you must access an Express Kiosk with a physical rewards card.
OTHER QUESTIONS
Q: Will table games be available?
Yes, limited table games will be available. Each table game will have a limited capacity. Enhanced safety measures will be in place.
- Hand sanitizer and hand wipe stations are readily available for use.
- Each table game position will be sanitized whenever a guest leaves their game.
- Players will be permitted to hold cards and chips.
- Craps is temporarily suspended
Q. When will the buffet open and be back to normal?
Throughout the entire period that COVID-19 has been a public health concern, the health and safety of our guests and team members has been our highest priority, and we have uniformly supported all actions taken by provincial governments and provincial health authorities through this difficult time. Once those authorities provide direction that services like buffets can reopen, we will look to do so then.
Q. Why has your menu changed?
Throughout the entire period that COVID-19 has been a public health concern, the health and safety of our guests and team members has been our highest priority, and we have uniformly supported all actions taken by provincial governments and provincial health authorities through this difficult time. As a result, we have tailored our menus so they are consistent with these principles.
Q. Can I cash in my Lottery ticket?
Our lottery counter is currently closed. Please check with OLG on how to submit your claim.
What is Self-Exclusion?
It is a voluntary program that gives anyone the opportunity to take a break from gambling. Gaming Self-Exclusion means you will not be able to play at any slots, casinos, or resort casinos in Ontario (as well as PlayOLG.ca)
The decision to self-exclude is an important one. As part of Great Canadian Gaming Corporation’s efforts to support responsible gaming. Self-excluded individuals are not permitted to win prizes.
How long does self exclusion last?
You can choose the time that best suits you:
- 6 months
- 12 months
- Indefinite (take as long as you need)
No matter what term you choose, you will remain self excluded until you apply and are approved for reinstatement.
How to register for the Self Exclusion Program.
Phone to speak with our Security team members: 905-854-4053 ext 6301
Email our security team for details: reinstate@elementsmohawk.com
What happens after I submit a request to reinstate?
Once your reinstatement request is received, you must wait a minimum of 30 days before being able to continue the reinstatement process. You will be required to complete a reinstatement tutorial. To reinstate at slots and casino sites or at Charitable Bingo & Gaming Centres, you must meet with a staff member prior to leaving the Self-Exclusion program.
Q: What safety measures have you taken to prevent the spread of Covid-19?
The health, safety and well-being of our guests and employees is our top priority. We have worked diligently to ensure were prepared to safely return to operations. This means we have collaborated with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all of our sites so that you have peace of mind when playing at our properties.
Q: Are face coverings mandatory?
Face masks are optional. The health, safety and well-being of our guests and employees is our top priority, although face masks are no longer required we recommend wearing one.
Q: Will you perform contact tracing?
We do no longer perform contact tracing as per the lifting of restrictions on January 31, 2022 from the provincial government.
Q: What are you doing to control indoor air quality?
Rigorous measures have been taken to maximize outside air circulation throughout our buildings and rooms with air filters that meet or exceed published standards. We are continuously monitoring building systems to ensure that these standards are met or exceeded for guests and team members.
